Development Policies in Health Organizations: A Maturity Model for Implementing ITIL

Document Type : Research Article


1 PhD Student in Information Technology Management Allameh Tabatabai University

2 Associated Professor, Allameh Tabatabaee University

3 Professor of Industrial Management Department Allameh Tabatabai University

4 Professor of Tehran University Medical Sciences


Today, health care is supported by new technologies, namely Health Electronic Records.key element in patient care improvement and support of taken decisions.
The aim of this study is to identify affecting factors and risk factors on IT Service Management in health-oriented organization based on ITIL framework.The study sample in index determining stage included IT Management academic experts fluent in ITIL and in case study include experts and elites of health care centers of Tehran University of Medical Sciences.After a review of maturity models of health IT services and extracting dimensions and effecting factors, opinions of academic experts; finally we tested the extracted factors. The results indicated that the components of the maturity of IT services based on ITIL framework in two dimensions of delivery and support of IT Service Management.The results showed that the Configuration Management Process and related indicators along with financial management and release in IT,must improved.


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